Contact

Our team

Margit

Managing Director & Sales

Margit

+372 511 9040 margit@smiletex.ee

Margit is the founder, leader and heart of the company. With 20+ years of experience in textiles, she now has the confidence to share advice with others. A personal approach to projects, practical recommendations for choosing the right model for each wearer, design advice — Margit's ability to see projects from different angles is what keeps surprising clients in the best way. All so that buying and wearing new workwear puts a smile on your face. In cooperation with manufacturers around the world she always finds the best, most suitable solution for even the most demanding client. Smile with Smiletex 🙂

Kaja

Marketing & Sales

Kaja

+372 5504 123 kaja@smiletex.ee

Kajal on hindamatu turunduse- ja müügialane kogemus erinevates sektorites juba üle 20aasta. Uued väljakutsed ongi need, mis Kaja silmad särama löövad. Oskus kiiresti kohaneda ja leida parimad võimalikud lahendused on omadused, ilma milleta projektipõhises müügis hakkama ei saa. Suurepärane stiilitunnetus aitab jõuda õige otsuseni kliendil, kes ise võib-olla valikutega kimbatusse jääb. Smiletex'i uudised ja uusimad HoReCa maailma trendid jõuavad meie klientideni just läbi Kaja oskusliku digiturunduse ja sotsiaalmeedia. Kui meie kliendil läheb hästi, siis on kõik hästi. Win-win!

Tiina-Piret

Sales representative

Tiina-Piret

+372 5568 2911 sales@smiletex.ee

Tiina-Piret aitab teil valida parimad tööriided endale või kogu tiimile. Valdkonnaks meditsiin — arstid, õed, abipersonal. Ilu- ja spa teenindajad, hoolduskoristus ja veterinaaria. Saada päring või küsi nõu!

Smiletex OÜ

Showroom Lõõtsa 8a, 11415 Tallinn
Ülemiste City, 1st floor
(entrance from Valukoja street)

Phone Margit +372 511 9040
Kaja +372 5504 123
Tiina-Piret +372 5568 2911

Email info@smiletex.ee

Opening hours Mon–Fri 9:00–17:00
Other times by arrangement

Reg. no. 12784544

VAT no. EE101771885

Hello! I'm the Smiletex shopping assistant. How can I help you? Ask about products, sizes, delivery or anything else!

Delivery terms

Valid from: 01.01.2026

1. General information

Käesolevad tarnetingimused reguleerivad kaupade tellimist ja tarnimist Smiletex OÜ (registrikood: 12784544) veebipoe smiletex.ee kaudu ning muude müügikanalite vahendusel. Tingimused kehtivad kõikidele Smiletex OÜ klientidele.

2. Placing an order

Orders can be placed:

Through the online store smiletex.ee
By email: info@smiletex.ee
By phone: +372 511 9040 (Mon–Fri 9:00–17:00)
Via the shopping assistant chat window on the website

An order is considered placed when the customer has received an order confirmation by email.

3. Prices and payment

Kõik veebipoes toodud hinnad on eurodes ja sisaldavad käibemaksu (24%), kui ei ole märgitud teisiti. Äriklientidele kehtivad eraldi projektipõhised hinnad, mille kohta saab pakkumise küsida.

Payment methods:

Bank transfer (by invoice, payment term 14 days)
Card payment (Visa, Mastercard)
Hire purchase (by agreement, for business clients)

4. Delivery methods and times

We offer the following delivery methods:

Courier delivery in the Tallinn area: 1–2 working days
Parcel machine delivery across Estonia: 2–3 working days
Courier delivery across Estonia: 2–4 working days
Pick-up in person: Lõõtsa 8a, Tallinn (Mon–Fri 9:00–17:00)

Products in stock are generally delivered within 1–3 working days. The delivery time for custom orders and embroidered products is 2–4 weeks.

5. Delivery cost

The delivery cost depends on the delivery method and order size. Orders over €150 are delivered free of charge within Estonia. Exact delivery costs are shown at checkout.

6. Custom-order products

For embroidery, printing or other customisations:

The customer approves the design before production
Production time is 2–4 weeks from design approval
Custom-order products are non-returnable
An advance payment of 50% of the order amount

7. Right of withdrawal and returns

Under the Estonian Law of Obligations Act, consumers have the right to withdraw from the contract within 14 days without giving a reason. Returned goods must be unused, in their original packaging and in resalable condition.

To make a return:

Notify us by email at info@smiletex.ee
Send the goods back to: Lõõtsa 8a, 11415 Tallinn
Return costs are borne by the buyer, except for defective goods
The money is refunded within 14 days of receiving the goods

8. Filing complaints

If the goods do not conform to the contract, the consumer has the right to file a complaint within 2 years of receiving the goods, in accordance with § 218 of the Law of Obligations Act. To file a complaint, contact info@smiletex.ee. We will resolve the issue within 15 days.

9. Dispute resolution

Disputes between the customer and Smiletex OÜ are resolved through negotiation. If no agreement is reached, the consumer may turn to the Consumer Protection and Technical Regulatory Authority (www.ttja.ee) or Harju County Court.

10. Contact

For delivery-related questions:
Email: info@smiletex.ee
Phone: +372 511 9040
Address: Lõõtsa 8a, 11415 Tallinn

Terms of use

Valid from: 01.01.2026

1. General provisions

Käesolevad kasutustingimused reguleerivad veebilehe smiletex.ee kasutamist. Veebilehe omanik ja haldaja on Smiletex OÜ (registrikood: 12784544, aadress: Lõõtsa 8a, 11415 Tallinn). Veebilehe kasutamisega nõustute käesolevate tingimustega.

2. Description of the service

Smiletex.ee is an online store for professional workwear and textiles serving the HoReCa, medical, beauty and service sectors. The website allows you to:

Browse the product range and product information
Place orders and requests for quotes
Use the shopping assistant chat function
Join the newsletter

3. User obligations

Users of the website undertake to:

Provide truthful information when placing an order
Not use the website for unlawful purposes
Not interfere with the normal operation of the website
Not copy or distribute the website's content without permission
Not attempt to access other users' data

4. Intellectual property

All website content — including texts, photos, graphic elements, logos, trademarks and software — is protected by copyright and intellectual property laws. Copying, distributing or otherwise using the website's content without the written consent of Smiletex OÜ is prohibited.

5. Product information and prices

Smiletex OÜ makes all reasonable efforts to ensure that the product descriptions, photos and prices published on the website are accurate. We reserve the right to correct errors and change prices without notice. In the case of obvious pricing errors, we have the right to cancel the order and notify the customer.

6. Limitation of liability

Smiletex OÜ:

Is not liable for temporary unavailability of the website
Is not liable for the content of third-party websites linked from our site
Is not liable for damage arising from the use of, or inability to use, the website
Reserves the right to change the website's content and functionality without notice

7. Shopping assistant (chatbot)

Our website features an AI-based shopping assistant. The assistant's answers are for information only and do not constitute a binding offer. Final product prices and availability are confirmed at checkout.

8. Newsletter

By joining the newsletter you consent to receiving marketing emails. Every email contains an unsubscribe link. You can also unsubscribe at any time by emailing info@smiletex.ee.

9. Changes to the terms

Smiletex OÜ reserves the right to change these terms of use. Changes take effect upon publication on the website. We will notify registered customers of significant changes by email.

10. Applicable law

These terms are governed by the law of the Republic of Estonia. Disputes are resolved in Harju County Court unless the law provides otherwise.

11. Contact

If you have any questions, please contact:
Smiletex OÜ
Email: info@smiletex.ee
Phone: +372 511 9040
Address: Lõõtsa 8a, 11415 Tallinn

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