Terms of sale
TERMS OF SALE
The online store smiletex.ee (hereinafter the Online Store) is owned by Smiletex OÜ (registry code 12784544), located at Tartu mnt 87e, 10112 Tallinn, Estonia.
Validity of the sales contract, product and price information
These terms of sale apply to purchases made in the Online Store.
The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price.
The delivery fee depends on the buyer's location and the delivery method. The delivery fee is shown to the buyer at checkout.
Information about the goods is provided in the Online Store directly next to the goods.
Placing an order
To order goods, add the desired products to the shopping cart. To place the order, fill in the required fields and choose a suitable delivery method. The amount payable is then shown on screen and can be paid via bank link or another payment solution.
The contract enters into force when the amount payable has been received in the Online Store's bank account.
If the ordered goods cannot be delivered because they are out of stock or for another reason, the buyer will be notified as soon as possible and the money paid (including delivery costs) will be refunded promptly, but no later than within 14 days of sending the notice.
Delivery
Goods are shipped to the following countries: Estonia
The shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.
Domestic shipments generally reach the destination specified by the buyer within 3-7 working days of the sales contract entering into force, provided the ordered goods were marked as "in stock".
In exceptional cases, delivery may take up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as would be allowed for testing goods in a physical store.
If the goods have been used for a purpose other than ascertaining their nature, characteristics and functioning, or show signs of use or wear, the Online Store has the right to reduce the refund in proportion to the decrease in the value of the goods.
To return goods, submit a withdrawal application, the form for which can be found here: withdrawal form and send it to info@smiletex.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item does not correspond to what was ordered (e.g. a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed the goods over to a carrier within that period.
Upon receiving the returned goods, the Online Store will refund to the buyer, promptly but no later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.
The Online Store may withhold the refund until it has received the item or until the buyer has provided proof of having sent the item back, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery offered by the Online Store, the Online Store is not required to refund costs exceeding the cost of the standard delivery method.
The Online Store has the right to withdraw from the sale and demand the return of the goods if the price of the goods was, by mistake, marked significantly below their market price.
Right to file complaints
The Online Store is liable for non-conformity or defects of goods sold to the buyer that existed at the moment of delivery and that become apparent within two years of delivery. During the first six months, it is presumed that the defect existed at the time of delivery. Rebutting this presumption is the Online Store's obligation.
If a defect appears, the buyer has the right to contact the online store within two weeks at the latest by emailing info@smiletex.ee or calling +372 511 9040.
The Online Store is not liable for defects that have arisen after the goods were handed over to the buyer.
If goods bought from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund the buyer all fees associated with the sales contract.
The Online Store will respond to a consumer's complaint in writing, or in a form enabling written reproduction, within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer (including name, phone number, address, email address, bank details) only for processing the order and delivering the ordered goods.
The Online Store sends newsletters and offers to a private buyer's email address only if the buyer has expressed the wish to receive them by entering their email address on the website and indicating their desire to receive direct marketing messages.
The buyer can opt out of offers and newsletters sent to their email at any time by letting us know by email or by following the instructions in an email containing an offer.
Dispute resolution
If the buyer has complaints about the Online Store, they should be sent by email to info@smiletex.ee or calling +372 511 9040.
If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The procedural rules are available and applications can be submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from a contract between the buyer and the Online Store. Review of the buyer's complaint by the committee is free of charge.
The buyer may also turn to the European Union consumer dispute resolution platform ..