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Privacy policy

Valid from: 01.01.2026

1. General provisions

Smiletex OÜ (registrikood: 12784544, aadress: Lõõtsa 8a, 11415 Tallinn) on vastutav töötleja, kes kogub ja töötleb isikuandmeid vastavalt Euroopa Liidu isikuandmete kaitse üldmäärusele (GDPR) ning Eesti Vabariigi isikuandmete kaitse seadusele.

2. What data we collect

We collect the following personal data:

Contact details: name, email address, phone number, company name
Delivery details: delivery address, billing address
Transaction details: order history, payment information (we do not store card numbers)
Technical data: IP address, browser type, time of visit, cookies
Communication data: emails, conversations with our shopping assistant

3. Purposes of data processing

We process personal data for the following purposes:

Receiving, fulfilling and delivering orders
Customer service and responding to inquiries
Invoicing and accounting
Sending newsletters (only with consent)
Ensuring and improving website functionality
Fulfilling legal obligations

4. Legal basis for data processing

Personal data is processed on the basis of:

Performance of a contract — order processing and delivery
Legitimate interest — managing customer relations, improving the website
Consent — marketing communication and newsletters
Legal obligation — accounting, tax obligations

5. Data retention

We retain customer data for as long as necessary to fulfil the order. Accounting documents are kept for 7 years in accordance with the Estonian Accounting Act. Marketing-related data is kept until consent is withdrawn.

6. Data sharing

We share personal data only with:

Courier service providers for delivering orders
Payment service providers for processing payments
Our accounting service provider
IT service providers (web hosting, email)

We do not sell or share personal data with third parties for marketing purposes.

7. Cookies

We use cookies on the website, including:

Necessary cookies — to ensure the website's core functions
Analytics cookies — to collect visitor statistics (Google Analytics)
Functional cookies — to remember user preferences

8. Your rights

You have the right to:

Access your personal data and receive a copy of it
Request correction of inaccurate data
Request deletion of data (the right to be forgotten)
Restrict data processing
Object to data processing
Have your data transferred to another controller
Withdraw consent at any time
Lodge a complaint with the Estonian Data Protection Inspectorate (www.aki.ee)

9. Contact

For privacy-related questions, please contact:
Email: info@smiletex.ee
Phone: +372 511 9040
Address: Lõõtsa 8a, 11415 Tallinn

Delivery terms

Valid from: 01.01.2026

1. General information

Käesolevad tarnetingimused reguleerivad kaupade tellimist ja tarnimist Smiletex OÜ (registrikood: 12784544) veebipoe smiletex.ee kaudu ning muude müügikanalite vahendusel. Tingimused kehtivad kõikidele Smiletex OÜ klientidele.

2. Placing an order

Orders can be placed:

Through the online store smiletex.ee
By email: info@smiletex.ee
By phone: +372 511 9040 (Mon–Fri 9:00–17:00)
Via the shopping assistant chat window on the website

An order is considered placed when the customer has received an order confirmation by email.

3. Prices and payment

Kõik veebipoes toodud hinnad on eurodes ja sisaldavad käibemaksu (24%), kui ei ole märgitud teisiti. Äriklientidele kehtivad eraldi projektipõhised hinnad, mille kohta saab pakkumise küsida.

Payment methods:

Bank transfer (by invoice, payment term 14 days)
Card payment (Visa, Mastercard)
Hire purchase (by agreement, for business clients)

4. Delivery methods and times

We offer the following delivery methods:

Courier delivery in the Tallinn area: 1–2 working days
Parcel machine delivery across Estonia: 2–3 working days
Courier delivery across Estonia: 2–4 working days
Pick-up in person: Lõõtsa 8a, Tallinn (Mon–Fri 9:00–17:00)

Products in stock are generally delivered within 1–3 working days. The delivery time for custom orders and embroidered products is 2–4 weeks.

5. Delivery cost

The delivery cost depends on the delivery method and order size. Orders over €150 are delivered free of charge within Estonia. Exact delivery costs are shown at checkout.

6. Custom-order products

For embroidery, printing or other customisations:

The customer approves the design before production
Production time is 2–4 weeks from design approval
Custom-order products are non-returnable
An advance payment of 50% of the order amount

7. Right of withdrawal and returns

Under the Estonian Law of Obligations Act, consumers have the right to withdraw from the contract within 14 days without giving a reason. Returned goods must be unused, in their original packaging and in resalable condition.

To make a return:

Notify us by email at info@smiletex.ee
Send the goods back to: Lõõtsa 8a, 11415 Tallinn
Return costs are borne by the buyer, except for defective goods
The money is refunded within 14 days of receiving the goods

8. Filing complaints

If the goods do not conform to the contract, the consumer has the right to file a complaint within 2 years of receiving the goods, in accordance with § 218 of the Law of Obligations Act. To file a complaint, contact info@smiletex.ee. We will resolve the issue within 15 days.

9. Dispute resolution

Disputes between the customer and Smiletex OÜ are resolved through negotiation. If no agreement is reached, the consumer may turn to the Consumer Protection and Technical Regulatory Authority (www.ttja.ee) or Harju County Court.

10. Contact

For delivery-related questions:
Email: info@smiletex.ee
Phone: +372 511 9040
Address: Lõõtsa 8a, 11415 Tallinn

Terms of use

Valid from: 01.01.2026

1. General provisions

Käesolevad kasutustingimused reguleerivad veebilehe smiletex.ee kasutamist. Veebilehe omanik ja haldaja on Smiletex OÜ (registrikood: 12784544, aadress: Lõõtsa 8a, 11415 Tallinn). Veebilehe kasutamisega nõustute käesolevate tingimustega.

2. Description of the service

Smiletex.ee is an online store for professional workwear and textiles serving the HoReCa, medical, beauty and service sectors. The website allows you to:

Browse the product range and product information
Place orders and requests for quotes
Use the shopping assistant chat function
Join the newsletter

3. User obligations

Users of the website undertake to:

Provide truthful information when placing an order
Not use the website for unlawful purposes
Not interfere with the normal operation of the website
Not copy or distribute the website's content without permission
Not attempt to access other users' data

4. Intellectual property

All website content — including texts, photos, graphic elements, logos, trademarks and software — is protected by copyright and intellectual property laws. Copying, distributing or otherwise using the website's content without the written consent of Smiletex OÜ is prohibited.

5. Product information and prices

Smiletex OÜ makes all reasonable efforts to ensure that the product descriptions, photos and prices published on the website are accurate. We reserve the right to correct errors and change prices without notice. In the case of obvious pricing errors, we have the right to cancel the order and notify the customer.

6. Limitation of liability

Smiletex OÜ:

Is not liable for temporary unavailability of the website
Is not liable for the content of third-party websites linked from our site
Is not liable for damage arising from the use of, or inability to use, the website
Reserves the right to change the website's content and functionality without notice

7. Shopping assistant (chatbot)

Our website features an AI-based shopping assistant. The assistant's answers are for information only and do not constitute a binding offer. Final product prices and availability are confirmed at checkout.

8. Newsletter

By joining the newsletter you consent to receiving marketing emails. Every email contains an unsubscribe link. You can also unsubscribe at any time by emailing info@smiletex.ee.

9. Changes to the terms

Smiletex OÜ reserves the right to change these terms of use. Changes take effect upon publication on the website. We will notify registered customers of significant changes by email.

10. Applicable law

These terms are governed by the law of the Republic of Estonia. Disputes are resolved in Harju County Court unless the law provides otherwise.

11. Contact

If you have any questions, please contact:
Smiletex OÜ
Email: info@smiletex.ee
Phone: +372 511 9040
Address: Lõõtsa 8a, 11415 Tallinn

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